PATIENT TRIAGE - ONLINE CONSULTATION
We are pleased to introduce a new online platform for our patients to contact the practice with non-urgent medical or admin requests.
All queries will be reviewed by one of our team within 5 working days.
We will only respond to requests within our core working hours.
The service will be unavailable when the surgery is closed (This includes weekends and Bank Holidays)
DO NOT USE THIS SERVICE IF YOU NEED A BOOK ON THE DAY APPOINTMENT OR HOME VISIT - PLEASE CONTACT THE SURGERY BY TELEPHONE
DO NOT USE THIS SERVICE TO REQUEST YOUR PRESCRIPTION MEDICATION - CONTINUE TO USE OUR ONLINE PRESCRIPTION REQUEST SERVICE
DO NOT USE THIS SERVICE TO CHASE HOSPITAL APPOINTMENTS OR TEST RESULTS CARRIED OUT BY THE HOSPITAL - PLEASE CONTACT YOUR HOSPITAL SPECIALIST DIRECTLY FOR THESE REQUESTS
When submitting a request please remember to answer the questions as thoroughly as possible. This will enable our clinicians and clerical team to respond to your request appropriately.
Do not submit any information that you are not willing to appear in your primary care records as all requests will be saved into your records along with our response.
Do not submit any third party information (information about a family member, relative or friend)
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